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Napoleon NPS40

Napoleon NPS40

As Napoleon's only model of pellet stove currently available, the company may have put a lot into the NPS40. Available with a 3" flue, the stove's burn rate according to the specs is 1-5 lbs/hr. The hopper capacity is 55 lbs with top and front fuel loading for convenience.

Some of the other standard additional features of the NPS40 include an automatic ignitor, variable speed auger and blower, a glass air wash system, and an extra large ash pan. Napoleon does not describe the stove's overall efficiency.

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Brand new stove missing parts from factory
Reviewed and rated by n0thappyc88 on October 22, 2014

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We bought a brand new stove. Picked it up, carried it upstairs. Installed the pipes and plugged it in. Blower fan is on - without turning the unit on. Probably not a good sign but what do I know. I get pellets - load up hopper - turn stove on. Pellets are falling into the pot - but won't light. I take side off and look in the back. Missing ignitor and sensor and blower fan is free ...
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Napoleon NPI40
Reviewed and rated by esignman on December 29, 2013

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I have the Insert. I've had every problem possible. Out of necessity I've had all three motors and the auger transmission in pieces. I've had the screaming convection fan, in fact I had that problem out of the box. I've had the seizing/noisy auger motor and ignighter failure, in face the ignighter failure happened twice because of a design flaw. Customer service is non-existent. Wolf won't ...
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Napoleon NPS40
Reviewed and rated by Mark on April 26, 2013

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First off, if you want true reviews on any pellet stove....check out consumer reports......not these threads... 2nd, also look at other stove reviews----you will see good and bad. 3rd-all pellet stoves will have fan issues, ignitor issues etc. a pellet stove is designed for ease of use. However,pellet stove has many moving parts and electrical parts----it will break down....expect it. I've ...
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Napoleon NPS40
Reviewed and rated by JP on April 15, 2013

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I am on my 5th winter with my NPS 40. It has saved a ton of money. I clean it once a week and it has performed very well. I use Energex pellets with ease and get superb heat. I used cheaper pellets once and they jammed the auger, which is no fun to disassemble and clean out at 4 am. The stove is well built. Everything on this stove is fairly easy to access to clean and all components are ...
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Napoleon NPS40
Reviewed and rated by Sailbir on March 06, 2013

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We have owned our free standing stove for 4 years. At first we did not think it was burning hot enough and after several alterations, we enlarged the holes in the pellet pot just a little and now it runs like a charm. We clean it once a week, burn decent pellets, and make sure we clean the glass often. They will not burn like a wood -stove, they are not designed for radiant heat. We use a meat ...
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Get This Stove Out of My House!!
Reviewed and rated by never again on March 01, 2013

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Efficiency: Rating: 1 Star - Very poor

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Miserable piece of equipment. When not cleaned on a weekly basis, it goes out, the house fills with smoke, sometimes setting off smoke alarms in the middle of the night. Cleaning is a nightmare - the house fills with dust/ash. I have just called the installer to UNINSTALL it. I was skeptical when it was installed and now I really want it gone. Yesterday would be soon enough. Paying the ...
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Napoleon
Reviewed and rated by Sarah Johnston on March 01, 2013

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Nothing reminds me more of Winter then sitting at home in front of a cozy stove and just relaxing. My Napoleon has been my go to source of heat for the past few years but as of lately I notice the handle was beginning to wear. I wanted a new one but I wanted one that had character and so I looked for a handle preferably with some kind of brass colored finish to match the rustic appearance of my ...
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Napoleon NPI45
Reviewed and rated by sweetp3 on January 22, 2013

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My experience with this unit confirms all of the other negative comments about it. My convection blower stopped working after about 60 days and 1 & 1/2 tons of pellets in spite of absolute and fastidious adherence to ALL factory installation, operation, maintenance and cleaning requirements. The unit and a brand new stainless steel flue liner and cap were purchased from and installed by a factory ...
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Napoleon NPS40
Reviewed and rated by Northcountry rick on December 16, 2012

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Efficiency: Rating: 1 Star - Very poor

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3 years ago I made the biggest mistake of my life by purchancing two stoves and 1 insert. Biggest pices of Junk I ever saw. The engineering on these are a grade school kid could do better. The smoke pipe is not flanged, it is a fan discharge (rectangular) stuck into anothter rectangle with silicone sealing it. Need less to say they leak. The air intake pipe is flanged, DAH!!! Company will not ...
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Napoleon NPS45
Reviewed and rated by B Harrison on December 05, 2012

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The product is a piece of sh-t...I purchased this unit from EBS Camden Me-who received from Nelson and Small-Portland Me... 3 winters ago..1st winter control panel was faulty...2nd winter auger motor went-$600 cost...3rd winter window gasket has to be replaced another $300 cost...Nelson and Small is the rudest company I have ever dealt with-there attitude we don't deal with customers---deal with ...
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Napoleon NPS40
Reviewed and rated by frostbite on November 30, 2012

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I have had my NPS40 stove for three seasons to heat 1800sq.ft. and love it. You must clean as recommended, use premium pellets and enjoy the heat. I would recommend this stove.
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Napoleon NPS40
Reviewed and rated by Plantbased on November 25, 2012

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I agree with all the negative reviews and opinions related to this stove. We have now owned a Napoleon Pellet Stove for just over two years. Initially when it was first installed December 2010 it would not function due to a faulty sensor. This was replaced and it has been running since that time. However, today the auger stopped functioning. Perhaps it is the high limit temperature ...
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Napoleon NPS40
Reviewed and rated by Gettinchilly on May 03, 2012

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I think this is the third update to my initial and overall horrible experience with this stove/company. We are now going on our third convection blower. The noise coming from this unit is, again, becoming unbearable. I am not longer filing complaints with Napoleon because the last time we reached out to them, they yelled at my wife. After telling him that we have pretty much given up on this ...
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Napoleon NPS40
Reviewed and rated by Home & hearth services, LLC on March 30, 2012

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I have an installation company, I install every major brand of pellet systems, but also sell Napoleon . There are issues with all brands of pellet stoves. I am partial to wood and gas because ALL of my service calls are pellet. I can honestly tell you that 60% is operator error, customers unfamiliar with unit or improper applications..(ex. customers expecting more heat when they install in ...
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Napoleon NPI45
Reviewed and rated by CFProton on February 26, 2012

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Bought the Napoleon Insert the day after New Years 2012. I've used it every day for the last 2 months and it saves me $180/month ($1000/year) on electric heat. I upgraded from an old wood stove and very happy I did. It's easy to clean with an ash vac, not super difficult to feed with pellets even though it's an insert. It heats my entire 2200sq. ft. split ranch house on 1.58 bags of ...
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Napoleon NP145
Reviewed and rated by kateflynnh on January 24, 2012

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I agree with the majority of these reviews stating that this stove is really just a piece of junk. We bought ours in Sept and it worked for an entire month before we needed a rep to come out and assess why the stove stopped working. They just willy-nilly order parts before sending someone out to identify what is wrong. We had a loose wire in the back and now our blower is not kicking in and the ...
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Napoleon NPS40
Reviewed and rated by John on December 30, 2011

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Easy to use but that's it. First year it went through three auger motors, it took 3 to 4 weeks to get each one from the internet company(saving money online not worth it). Now I am listening to the. High pitch noise that is driving mecrazy. I am putting a woodstove back in this summer.
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Napoleon NPI45
Reviewed and rated by rontanNPI45 on December 20, 2011

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I owned the NPI45 for only 2 days, the auger motor is completely dead. I burn 2 bags of pellets producing pretty good heat. The fan power is pretty good. I tried to contact the dealer for the auger problems since I bought this from them just 1 week, it's been 3 week now, I've not heard from them. I've contacted Napoleon directly, they told me that they will not deal with customer ...
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Napoleon NPS40
Reviewed and rated by save$ on December 09, 2011

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Have had my stove since 2008, It has been heating our 2000+ sf home at 73-76F in Maine. We have saved thousands of dollars off our heating bill. Now burning 5-6 tons each year. Sorry to hear the complaints. Pellet stove use is not plug and play. I shut down and vac out the stove every 3 day, and do a leaf blower cleaning after every ton, see vids on you tube. I have fixed and replaced ...
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Napoleon NPS40
Reviewed and rated by Hietalas8 on December 05, 2011

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First year with a pellet stove. bought it locally from Kitsap Lumber here in Bremerton, WA. I must say that I am pretty impressed! Had an issue with the blower seizing up but that was replaced the very next day. The money we save from not having to buy heating oil this year will pay for the stove by itself =-) We have a 2300 sq ft home that is heated quite well... I was not too sure about ...
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Napoleon NPS40
Reviewed and rated by dissapointed! on November 13, 2011

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We had a wood stove insert that needed to be replaced. After years of buying stacking a lugging wood upstairs, the smoke coming into the house when we opened the door, dust all over the place constantly sweeping up wood bark from the floors and not to mention the bugs in the wood, we decided it was time to a pellet insert. We also bought the napoleon NPS40 because it ran neck and neck with ...
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Napoleon NPS40
Reviewed and rated by ricknortheast on November 10, 2011

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Efficiency: Rating: 1 Star - Very poor

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We purchaced 2 pellet stoves and 1 insert 2 years ago and this was the worst decision I ever made as the dealer and manufacturer will not stand behind them My Daughters stove the first on smoked because the smoke flange was not sealed. The dealer did replace that one. The next one doesnn't heat the best we can get out of the heat exchanger is 120 degrees wide open if won't even heat a room10 by ...
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Napoleon NPS40
Reviewed and rated by Phil in CT on November 10, 2011

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I have NOT had the same problems as listed above, but I am still not very impressed with this stove. The main problem is that the ignitor stick does not work very well to start the flame. So you may have to press the switch and come back and check on it and press it again a few times to get it to start, while emptying out the burn pot of pellet overflow. The continuous settings are a joke it's ...
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Napoleon NPS40
Reviewed and rated by Lynn on October 31, 2011

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Ran mine from November of 2010 to April of 2011 (8 hours a day) and didn't have any problems at all. Burning good quality pellets is key.
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Napoleon NPS40
Reviewed and rated by Emery Board on September 16, 2011

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Pellet insert stove to my fireplace - so far I am disappointed. The pellets don't slip down into the auger; the only ones that get used are the ones in the middle of the bin. What's the point of that? It is difficult (or not as easy) to fill. What do I do about the pellets not dropping to the middle to feed the auger?
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Napoleon NPS40
Reviewed and rated by sam on April 08, 2011

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Efficiency: Rating: 1 Star - Very poor

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This stove is terrible we've had it for almost a week and the C.M heating people have been to our house 5 times and still have not fixed a single problem!
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Napoleon NPS40
Reviewed and rated by MIKE IN PA on March 31, 2011

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HAD ASH BUILD UP LOW HEAT AND NOISE PROBLEMS ALL HAVE BEEN FIXED NOISE PROBLEM NEED TO LUBRICATE THE EXHAUST MOTOR SPRAY THE STEM IT WILL WORK ITSELF IN ASH PROBLEM ON BOTH SIDES OF THE FIREWALL YOU WILL FOUND A METAL SCREW THAT ATTACHES TO A LATCH TAKE OFF THE LATCH YOU WILL CAVITY WHICH IS THE EXHAUST PORT HOLES CLEAN THEM OUT FROM BOTTOM TO TOP WITH EITHER A VACUUM HOSE OR A CLOTHES HANGER ...
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Napoleon NPS40
Reviewed and rated by ugh on March 05, 2011

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Efficiency: Rating: 1 Star - Very poor

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DOES ANYONE have a suggestion as how to get rid of one??? Does anyone buy "used"? I literally only used mine for A DAY (actually a few hours) and am TOTALLY disappointed. I need help!!
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Napoleon NPS40
Reviewed and rated by Costello on February 24, 2011

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Have had since 2008. Worst piece of garbage ever! We've had nothing but problems with it since day one and the dealer & manufacturere are no help. We cannot turn the setting below 3 without it shutting off & filling the room with smoke. The pellets funnel in the hopper so you are constantly having to move the pellets around or fill it. If you don't catch it in time the thing shuts off & ...
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Napoleon NPS40
Reviewed and rated by gettinchilly on February 16, 2011

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this is my third negative post regarding this stove. please see my previous posts. started running it in november of 2010 and now, it is february of 2011. within week two of operation the convection blower switch crapped out. took forever to get a new switch from napoleon. it is now february and i have currently been waiting for over a month for a new convection blower from napoleon. it had to be ...
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Napoleon NPS40
Reviewed and rated by Disappointed on February 09, 2011

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Have had to replace several parts and the insert does not heat unless the unit is on high. The fan is noisy and it is a huge disappointment. I would not recommend the Napoleon pellet insert to anyone. I have friends who have other brands and have had no problems at all. When I called about all the parts I have had to replace starting on day one of installation and the two years I have had the ...
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Napoleon NPS40
Reviewed and rated by Laurie Schieber on February 05, 2011

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bought this from consruction specialties out of Stoneham Mass. I dont no who is worse to deal with them or Naploean. I am making a big annoucment to the local paper about the company I bought it from. They are no help they send someone out to look at it who is afraid of his own shadow. I would never reccomend this stove or company for anything. My cousin has a harmon and has never had a ...
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Napoleon NPS40
Reviewed and rated by Larry on February 01, 2011

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Not a good product, hard to start, needs a lot of cleaning, noisy fans and gasket must be replaced often. Even the cheap pellet stoves work better.
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Napoleon NPS40
Reviewed and rated by gettinchilly on January 24, 2011

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avoid this stove at all costs. the angle of the hopper walls prevents pellets from settling to the bottom of the bin. this results in your stove CONSTANTLY going out (if not constantly filled). if you buy one of these craptastic machines, i hope you buy some huge speakers for your tv to go along with it! my convection blower makes my living room sound like someone is using a table saw to rip 2X4s ...
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Napoleon NPS40
Reviewed and rated by jonathan on January 20, 2011

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Efficiency: Rating: 1 Star - Very poor

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TERRIBLE..... this stove is the biggest piece of bullshit anyone has ever sold me. This pile of junk cant even heat my little 950sq ft home.... what a load of shit saying it can heat 2000 sq ft. i bought a little 1500watt electric heater to help heat a bedroom and when i held my hand up to the heater it put off more heat then the pellet stove. i dont believe the specificatio 40,000 BTU thats ...
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Napoleon NPS40
Reviewed and rated by Kristie on January 03, 2011

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Efficiency: Rating: 1 Star - Very poor

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Keep the negative feedback coming in! What a piece of crap. We bought ours a year and a half ago, and what a disappointment. Our goal was to save on our home heating oil and conserve that for when we needed it most. However if we run the stove and the house drops below 68, the furnace kicks on. 68, wow that is so not warm enough for Buffalo in the middle of winter. That is saving us money ...
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Napoleon NPS40
Reviewed and rated by idaho on January 02, 2011

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would not recomend this stove
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Napoleon NPS40
Reviewed and rated by stacia on December 16, 2010

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After reading all the reviews, I would ditto any of the negative ones. I bought mine from a NH dealer over the MA state line. He took slow time to service, replaced parts and pieces constantly. It is now 3 years old, I used it the first year and it was non functional the last 2. We discovered it is the auger motor, not strong enough to turn pellets thru and grinds to a halt, we wake up ...
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Napoleon NPS40
Reviewed and rated by anomymous on November 30, 2010

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I'm currently renting and the apartment has this pellet stove in it. My sister and I wanted to use it as our only source of heat, but it has so far proven unlikely. We have to keep our oil heat set at 60 because in the middle of the day or night the pellet stove keeps turning off. We have found that the pellets all get sucked down the middle and do not fall down the sides, so after 15 minutes ...
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Napoleon NPS40
Reviewed and rated by PuyallupWA on November 27, 2010

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We are now going into our second winter with this unit and couldn't have been more happy with our purchase. The unit heats our 2400 sq ft home to 64 degrees no problem. I know some have said the fan was too loud, but it hasn't been an issue for us. I wish we have bought this stove years ago!
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Napoleon NPS40
Reviewed and rated by Brenda on November 24, 2010

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Efficiency: Rating: 1 Star - Very poor

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this stove is a piece of SHIT!!!!!!!!!!!!!!!!!!!!!!!!!! would never buy another napolean product I have called napolean for the past 2 years never get a returned phone call. what a waste of $2400.00 dollars
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Napoleon NPS40
Reviewed and rated by randy3 on November 24, 2010

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Found that pellets stoves are dirty due to fly ash. Fan changes very little if any between high and low. Noise level is annoying but not unbearable. Control panel seems cheap but does work still after first year. Flame is not consistant. Flame almost burns out on low. Having to clean stove every couple days is more work than expected but is probably the same with any pellet stove. Over all I will ...
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Napoleon NPS40
Reviewed and rated by Linda L on November 22, 2010

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Don't buy this piece of shit I have had it for about 3 years I use very high quality pellets ,does not put out high heat, blower very loud it gets dirty quickly ,it is made by poor quality materials. I wish i did not listen to my friend and bought a pellet stove from the stove store the people in there deal with wood and pellet stoves I bought this POS through a gift store that sold Christmas ...
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Napoleon NPS40
Reviewed and rated by jody on November 13, 2010

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Efficiency: Rating: 1 Star - Very poor

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thanks to all that wrote there experience,Iwill not get this stove...
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Napoleon NPS40
Reviewed and rated by gettinchilly on November 04, 2010

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i have only had the napoleon NPI40 (fireplace insert model) for a week and the convection blower controller is already on the fritz. blower is running at full capacity all the time. controller is completely unresponsive to change. very irritating.
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Napoleon NPS40
Reviewed and rated by Mark from CT on November 01, 2010

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I have had my NPS40 since 2008. The stove has been totally reliable and has worked exactly as needed to heat the main floor of my house. If the feed rate setting is too high, the fans - both exhaust and convection - get loud. But at normal operating temperatures they are fine. As recommended, I removed and clean the combustion fan each year and replace the gasket which helps. Easy to clean and ...
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Napoleon NP140
Reviewed and rated by Anne from Ontario on October 30, 2010

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If I had read the reviews on this website I would have saved a lot of money. We got our Napoleon insert this month (Oct.2010) and are extremly disappointed. Our major complaint is the Blower Fan noise which is so irritating and at times high pitched that our livingroom is no longer comfortable to be in. My advice to anyone contemplaiting a purchase - DON"T BUY A Napoleon !!!
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Napoleon NPS40
Reviewed and rated by Unhappy consumer on October 28, 2010

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Efficiency: Rating: 1 Star - Very poor

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We've had this stove for 3 years and it's not what we expected. It's been nothing but trouble since day 1 and working with the Manufacturer is a nightmare. I will NEVER buy another Napoleon. When the thing decides it wants to work we can't turn it below 3 or it will shut off therefore we're wasting pellets and the room gets so hot we're sweating so we have to turn it off. The dealer we bought ...
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Napoleon NPS40
Reviewed and rated by cat_lady105@yahoo.com on August 26, 2010

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Bought stove in 2008 would not lite had to wait for 6 weeks for the dealer to show up to fix it. then we did not have to much more trouble except the burn pot would fill and would have to clean every couple of days Then the dealer was shut down by the state for something and a lot of people ended up not getting the stoves and other items they ordered. Now we have no one to service our stove and ...
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Napoleon NPS40
Reviewed and rated by CHUCK ALLEN on March 27, 2010

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NOTHING BUT TROUBLE BROKE DOWN 4 TIMES IN ONE YEAR, INIGITOR, FAN, RELAY SWITCH, NOW THE INGNITOR IS BROKE AGAIN DON'T BUY THIS STOVE THE DEALER WON'T FIX NOR THE MANUFACTURE STAND BEHIND THEIR PRODUCT!!! WASTE OF GOOD MONEY
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Napoleon NPS40
Reviewed and rated by Nick on March 22, 2010

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I installed a NPS 40 into my house in january and found that the stove ashed up in a matter of hours. After pulling my hair out trying to fix it i called the manufacture and talked with tech support. They had me check the wall behind the ash pan and i found it hadn't been screwed together. After all my time working on it they gave me a hopper extension free of charge and the stove runs ...
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Napoleon NPS40
Reviewed and rated by Carl in Providence on February 25, 2010

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MIKE IN MAINE: This was maybe the most helpful message board post that I have ever read. Thank you! I went out and bought a Bernz-o-matic torch and have said goodbye to my troubles with auto-start. As for the stove's operation, I feel as I've been mislead by Napoleon's copy dept, which apparently knows very little about the product they are selling. They went so far as to PATENT the claim ...
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Napoleon NPS40
Reviewed and rated by Gerard on February 04, 2010

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I have had no problems with noice. The fan switch had to be replace a couple months after I bought it, it was only blowing at one speed. The problem I have it that is does not seem to heat up the area. I have a very small home and can barely get the main room to even near 70. Perhaps it's because I'm in Maine and outdoor temps have been in the single digits for weeks, but the stove just ...
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Napoleon NPS40
Reviewed and rated by Nick on January 17, 2010

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As an installer of the napoleon pellet stove I am satisfied with the overall results. We installed 52 nps40 in Bangor, ME area and have only 3 problems and two were customes not understanding how they work. The only mechanical problem we had was the blower switch breaking down and causing the fan to only run on high. The manufacture is hard to deal with, but i would be too if people only complain ...
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Napoleon NPS40
Reviewed and rated by Mike in Maine on January 09, 2010

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Ok .. Here is the deal.. It's not a wood stove. its a pellet stove. Forget about Auto Start.. Get a 30 dollar propane torch and pistol gun start. start the stove,, put a small handfull of pellets in bowl and torch it for 90 seconds... close door and walk away .. Auger should set speed to 4.5 and damper to 4.0... make sure that flame is dancing and you see some blue under the bright ...
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Napoleon NPIS40
Reviewed and rated by Dave, FRESH AIR BLOWER NOISE FIX on December 19, 2009

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FAN ALWAYS NOISEY. NOW ITS FIX AND FIX IT IS .NO HELP FROM DEALER OR WOLF STEEL.I WENT AND CALL THE COMPANY THAT BUILT THE BLOWER AND ASK THEM TO HELP US OUT ON THIS BLOWER NOISE .ALL MY NOISE IS IN MY FRESH HOT AIR BLOWER ,THE GUY ,STEVE ARNOLD AT FASCO COMPANY I TALK TO AND TOLD HIM THE HOLE STORIE WERE I BOUGHT ANOTHER BLOWER FOR 200.00 AND INSTALLED IT AND WITH IN 2 DAYS IT WAS SINGING AGAIN ...
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Napoleon NPS40
Reviewed and rated by markandginny2002@yahoo.com on December 05, 2009

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the stove is junk but the company is worse they have a lifetime warrantee-good luck with that dealer will not come fix and company will not respond to any complaint DO NOT BUY FROM NAPOLEON
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Napoleon NPS40
Reviewed and rated by Dave on November 30, 2009

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Purchased the stove to heat a large family room. The stove produces adequate heat and runs reliably. However, the auger motor makes a low whine each time it turns. The noise will drive you out of the room after a while. The dealer replaced the auger motor, the noise stopped for two weeks, but has now returned.
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Napoleon NPIS40
Reviewed and rated by DAVE on November 28, 2009

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SUCKS ,Have owned this stove for 1YEAR and we are completely dissappointed. The fan is extremely loud with a constant ringing. i replaced the fan for this year the STORE charge me 200.00 and after 2 days of running fan is loud again,no help from store or company. Would not recommend this stove to anyone.WHAT EVER HAPPEN TO TAKEING BRIDE IN WHAT WE BULID AND HONESTY IN USA
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Napoleon NPS40
Reviewed and rated by Ecrx on November 28, 2009

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First year of use the stove was great, more than I anticipated. A small constant flame is heating the whole house (approx 1800sf) to 70F in conjunction with a radiant floor set at 60F. However, the quality of pellets is less than desired now and leaves hard clumped ash in the burn chamber and needs to be emptied at least every 24 hours. Had the stove professionally cleaned by the stove shop ...
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Napoleon NPS40
Reviewed and rated by RS on November 11, 2009

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This thing wont stay on for more than 15 minutes. Its a pain to start and get going and my whole house smells like burnt wood after about 10 minutes. No help from customer service either.
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Napoleon NPS40
Reviewed and rated by wjquigs on November 09, 2009

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I was a bit hesistant after reading some of these reports to buy this stove but Consumer Reports rated it fairly highly so I went ahead. I'm glad I did. It works really well and keeps the house nice and warm. It's easy enough to use that my wife, who doesn't know how to reboot her computer, is willing to turn it on when I'm not around. The first bag of pellets I used was cheap and didn't ...
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Napoleon NPS40
Reviewed and rated by Rick on November 09, 2009

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The stove is a piece of Junk. The engineering on this is done by morons. They put a Flanged joint on the fresh air fan and a Slip joint wit silicone to seal it on the Combustion side. as an example. Wolfe steel wanted to get the money and rushed them on the market without doing any ground work to see if they would work. Now they won't talk to the consumer, the rep won't do anything and the dealer ...
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Napoleon NPS40
Reviewed and rated by Bummed! on September 29, 2009

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What a waste of hard earned money! I thought I'd done my research. The stove is easy enough to use, but will NOT heat my space. It burns pellets and burns money! The distributor I purchased it from is of no help, and the company is also not taking responsibility. Now I'm just trying to figure out what to do with the dud stove and my cold house.
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Napoleon NPS40
Reviewed and rated by mlkenney on September 12, 2009

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i bought a nps40 in 2008 have had nothing but problems fan noise door gasket was torn within first 2 months but worst part is the local dealer did not have 1 when i was ready to buy so i ordered 1 one line .local dealer will not service and called napoleon comp. and they were no help even sent them a letter asking them to honor their warrentee and got no answer would never buy another or anything ...
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Napoleon NPI40
Reviewed and rated by bpr on March 05, 2009

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LOUD convection blower. Replaced it 3 times in first season and after a month it is LOUD again, can hear it upstairs in bedroom. Poor quality, sorry I bought it. Dealer has been great replacing the blowers but factory no help in supplying a decent blower. I say STAY AWAY.
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Napoleon NPI40 Purchased Aug 2008
Reviewed and rated by Unhappy in NH on February 10, 2009

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Buying this stove was a mistake. When first installed it only ran for 15 minutes and shut off. Tech support said it may be low temp switch. The retailer was no help, so I played with the low temp switch and got it running. Then after one month the convection fan was so loud I had to shut it off. One month later got a new fan and it lasted 3 months and now it's the same thing. It is so ...
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Napoleon NPS40
Reviewed and rated by recycle94 on February 03, 2009

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Lot of work ,must clean pot every 2 days. Glass gets dirty top 1/3 regularly. Have used hardwood and softwood pellets with no change . No help from company at all or dealer that installed. Would not give good review to anyone . STAY AWAY!!!
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Napoleon NPS40 insert
Reviewed and rated by janeybgood on January 15, 2009

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We bought our Napoleon insert and have had almost no problems. The fan DOES get periodically noisy, but it is intermittent and not bothersome. It seems to go away when I let it rest for a while. We've had it going almost 24/7 since November '08. It's great heat, and while we had to supplement a bit with our oil heat in our 1800-square-foot colonial when the temps hit 15 degrees as a high, it's ...
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Napoleon NPS40
Reviewed and rated by Roger B on January 15, 2009

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I think the stove does a great job. It will save me enough oil this year to pay for itself. It does require more care than I thought it would however i don't think its the stoves fault at all. The Pellet quality has a lot to do with it. it Keeps my house at 68 to 70 depending on the weather conditions. I would recomend the stove.
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Napoleon NPI40
Reviewed and rated by Lisa H - Massachusetts on January 11, 2009

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I love it! I don't seem to have any of the problems that the others have stated. The blower isn't too loud and it is very easy to start. The insert is harder to fill as the fill whole is narrower than the NPS-40. But, it looks great and heats great, and it has saved us a bunch in oil fuel this winter. Alternate heating sources are always a little more work than nothing at all. Please keep ...
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Napoleon NPS40
Reviewed and rated by Irritated on January 06, 2009

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I was so excited about this stove until I started using it. The heat only blows out half of the tubes it is supposed to. It has trouble starting and I get smoke in the house when it has trouble starting or goes out. The sensor does not realize there is smoke inside. I have had 3 techs at my house who all agree the way it heats is strange and not right. The time to get someone to come out is ...
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Napoleon NPS40
Reviewed and rated by P. Rondeau on January 02, 2009

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Have owned this stove for 4 months and we are completely dissappointed. The fan is extremely loud with a constant ringing. Had it replaced by the store we purchased it from and the problem remains. Would not recommend this stove to anyone.....
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Napoleon NPS40
Reviewed and rated by pat on December 31, 2008

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have had it for 90 days now and it has know problem keeping 1200 sq.ft at 70 degrees.
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Napoleon NPS40
Reviewed and rated by freddy on December 24, 2008

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very noisy blower fan. was replaced...new fan was just as noisy..manufacturer was no help.
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Napoleon NPS40
Reviewed and rated by tatersdad on December 20, 2008

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dI was excited when I bought this stove, but from the first time I started the stove it has been a huge disapointment. Not the sort of heat you would expect from a pellet stove. I have to run the oil furnace to keep 960 sq.ft. at 68. Very loud ringing noises about every 5 seconds, And the dealer just dosn't want to do anything about the problem. The dealear got his money, and the consumer gets ...
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Napoleon NP140
Reviewed and rated by aldea on December 14, 2008

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Very unhappy, stove is very very loud no matter what adjustment settings
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Napoleon NPS40
Reviewed and rated by collins on December 02, 2008

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exhaust blower very very loud ringing noise, no help from the manufauturer at all
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Napoleon NPS40
Reviewed and rated by Twodogs on November 17, 2008

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blower is extremely loud ! Not happy.
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