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Hearthstone Bennington

Review: Hearthstone Bennington

Bookmark and Share Reviewed June 05, 2009 by FORMER HEATHSTONE EMPLOYEE

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Hearthstone Bennington
As a former employee who dealt with finishing and packaging, i can tell by some of the reviews that some people have just received crap-lousy builds. The Bennington was one of the most difficult to build, there for alot of the time complete garbage stoves would just be pushed through and shipped out because their was no time to rework them. For example the guys side door falling off was probably just a bad door that should not have been thrown on, or the other guys front doors that chips the enamel, CLEARLY should not have been put on. the airflow lever was done half-assed alot of the time, and maybe some of the other people got the wrong size ashpan thrown in, who knows. also, the people who have to open the doors in order to get the fire going, their is a reason for that. every stove is somewhat different as far as being air-tight. when we tested them it has to be within a certain range in order to be legal. they mark the test number on the pallet it is bolted on. their are super-air-tight stoves, and not so air tight stoves. so i would assume the people having trouble got some of the really really air-tight builds. i would not bash the bennington too hard, it is a high quality good stove when you get a good build. the problem is its just really hard to build this model as fast as the other heathstone stoves, yet the company tries to pump them out just as fast and your bad reviews are the results. the bottom line is if you have a sub-par bennington, my insider advice would be to send it back, and demand your moneys worth. the customer service office is literally right outside the production floor. all they have to do is walk out and tell the guys that they have an angry customer complaining and that they need to build one perfect stove with good parts, good doors, good handles, the right ashpan, and high air test scores (the higher the score, the less air-tight) and then set it aside and mark it to be sent to the angry customer. trust me, they can make it happen. i have seen it happen.

more homeowner reviews of this stove

Hearthstone Bennington
Reviewed and rated by Mary on August 03, 2014

Very efficient ,clean, heat. Dropped our bill in half and we love the atmosphere. No problems with this stove at all. No regrets. We loaded it before bed and had hot coals in the morning. ...

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Hearthstone Bennington
Reviewed and rated by Horace jenkins on January 18, 2014

I have had this stove for 4 years. I had the problem of smoke filling room when side door was opened AND just didn’t draw or heat good. I took item 58 the baffle...

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Reviewed and rated by farlyjameson on November 24, 2013

I did extensive research on the Hearthstone Bennington (especially on this site) before looking to buy. Although the reviews made me very leery of my purchase, the deal on Craigslist was so good...

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Hearthstone Bennington
Reviewed and rated by Hueyx1308 on April 12, 2013

While the stove heats evenly and burns good and complete, when you open the doors to add additional wood you either get a house full of smoke or hot coals dropping onto the floor. If you are...

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Reviewed and rated by woodcarver on March 23, 2013

Guarantee means nothing. Only the stone is warrantied. Stove leaks smoke around stone seams when damped. Cast iron parts warp and are NOT covered by Guarantee and...

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Reviewed and rated by Lightner - Hearthstone owner 6 years on August 22, 2012

One complaint after 6 years. The stone cracked all the way through on the side. Was told stone was free to replace, $500+ to install and we had to take the stove to the dealer. I will never buy...

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Hearthstone Bennington
Reviewed and rated by tnland on February 13, 2012

I have noticed the first complaint about this stove is customer service. That complaint is being directed in the wrong place. Yes, Hearthstone the company built it. They are not the ones who sold...

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Hearthstone Bennington
Reviewed and rated by lester holmes on December 01, 2011

I cant get the side door to work properly. The latch and handle don’t seal, and I can’t regulate heat right. It gets too much air because the seals are not tight. I have had only...

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Hearthstone Bennington
Reviewed and rated by Rob Lane on November 01, 2011

I agree that customer support is non-existant. I had a minor problem and the place I bought it from didn’t have a clue how to help. When I contacted Hearthstone they basically ignored me. I...

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Hearthstone Bennington
Reviewed and rated by Warm in WI on September 26, 2011

The stove is a great stove… if you know how to use it. This isn’t your old stove from the 60’s full of air leaks and poor heating performance, remember how much wood you had to...

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Hearthstone Bennington
Reviewed and rated by Marc on August 07, 2011

I do agree with “some” of the negative reviews but I do love this stove. What I don’t like about this stove – It does take a while for the stove to get going. I will...

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Hearthstone Bennington
Reviewed and rated by Rob on June 21, 2011

This stove heated the crap out of my basement! No complaints.

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Hearthstone Bennington
Reviewed and rated by Wanda Lee on December 01, 2010

Like many of you I have burned with wood for over 40 years and have never had a problem until I got my new Bennington stove. I had a hard time starting a fire and to keep it going you had to...

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Hearthstone Bennington
Reviewed and rated by Mat on November 14, 2010

This was our first wood stove (2008) and we think it’s pretty good. Our heating bill for the whole winter is $200 (for 5 months) now, which is about 30% of what it was when we just used...

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Hearthstone Bennington
Reviewed and rated by ben on October 25, 2010

Sadly Im not satisfied. The air intake does not provide a controlled amount of air. Hard to start hard to regulate. My baffle support fell down from somewhere 2 months after I bought it. 5 years...

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Hearthstone Bennington
Reviewed and rated by Maria on March 05, 2010

Customer serives is the worst of any company you will ever do business with. I do not recommed this stove to anyone/

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Hearthstone Bennington
Reviewed and rated by unhappy customer on February 17, 2010

I have the Heritage model stove & after 3 years the front door will no longer stay closed. Needs a cast iron frame kit. The customer service at Hearthstone is non existent. The design of the door...

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Hearthstone Bennington
Reviewed and rated by donintexas on January 11, 2010

This is my first year using the Hearthstone Bennington. The stove is a beautiful piece of art. I am writing this after starting about 10 fires in it and the current fire has been going for...

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Hearthstone Bennington
Reviewed and rated by Whoknew on February 07, 2009

This is absolutely one of the worst stoves that I have ever owned. Everything has already been said about its lack of performance. The costumer service has been nonexistent and I am working hard...

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Hearthstone Bennington
Reviewed and rated by stepwill47 on January 01, 2009

This is only our second woodstove – so I’m no expert. But the previous reviewers are correct:- – The air control valve is almost useless, especially when the ash pan is...

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Hearthstone Bennington
Reviewed and rated by tdonahueMaine on December 31, 2008

Don’t believe the hipe about this stove. I’ve been using wood stoves of many types since the 60’s and the quality of this stove is very poor – scary, in fact. I...

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Hearthstone Bennington
Reviewed and rated by Stephen Avis on December 18, 2008

The Bennington took some time to get used to. All of the comments above are correct but once you determine a pattern for fire building and stick with it, it’s simple.

I now...

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Hearthstone Bennington
Reviewed and rated by erinron on October 27, 2008

We bought our Bennington used 2 years ago to put in a house we were (are) renovating. Previously we had a Vermont Castings Vigilant and then a Defiant Encore (time span of 25 years). This stove...

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Hearthstone Bennington
Reviewed and rated by wraffeldt@hotmail.com on March 09, 2008

TWO MAJOR complaints on this stove….. As mentioned in the previous post, you can not get a real flame unless the ash pan door is open....

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Hearthstone Bennington
Reviewed and rated by Jerald RAppleyea on January 26, 2008

Don’t buy this stove. It is extremely difficult to operate. We have burned wood for over 25 years and never had problems until we purchased this stove. It has a mind of its own, when you...

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